Click on "Free trial" to create an Indivd account, it gives you access to the platform. We are happy to provide a payment method that fits your situation and you can choose to pay by invoice, if you like.

Our people counting is compatible with most people counters on the market, meaning the hardware you already have in your shops or sites is all you need, most of the time. At low cost, you have the option of adding our standard people counter, optimized to most spaces and needs.

The number of people counters per shop or mall all depends on your requirements. If you want to count the number of people passing in and out through your entrance, then you only need one. If you wish to measure a customer journey or customer experience, then you need to place people counters elsewhere in your shop/mall as well. We can help you find good spots for the proper counters via our service Optimal Positioning. The service provides you with a report outlining the best position(-s) to meet your requirements at the lowest possible cost.

All our contracts run a month at a time and you can choose to start, stop or make changes to your contract at any time.

You get access to all features when you sign up for your Indivd trial version. If you wish to test a specific plan, please simply contact us.

At the end of the trial period your data and settings will remain as they are. You can then decide whether you want to move on to a paid version.

Yes, if you wish to use our standard people counter, which is optimized for different requirements and spaces, then we will provide one.

Indivd is the first people counter that's been developed with Data Protection by Design, meaning our systems come with extensive privacy protection and that our research and development always is based on a risk analysis. It further means that Indivd is the first and only people counter that has been subjected to assessments and approval by a European data protection board. If you wish to learn more about our personal data protection work, please contact us at privacy@indivd.com.

All customers on a Indivd contract have access to our support, documented guidance to connect premises and adapted training as needed. To ensure you reach your goals, you have the option to access customer journey analyses, reports for optimal placement of people counters, retail strategists, data analysts and many other services we offer through our partners. These optional features incur additional fees.

Our support is open 24/7. Contact our global support team at support@indivd.com. We are here to help you!