AI visıtor analytıcs for retaıl
Turn every store visit into your next growth decision
Your stores see what no website can: who walked past, who stepped in, where they went and where they left. Indivd's AI visitor analytics turns every visit into evidence for your next refit, campaign or staffing call.
Beyond footfall and sales
See what your weekly report leaves out
Footfall counts arrivals. Sales record purchases. Neither reveals the full visit or tells you what to improve next.
"Our new layout is live."
"Saturday was busy."
But was your team where the shoppers were?
"Footfall is up."
But did it bring in the shoppers you wanted?
"Sales improved after the refit."
But which change did it, and should other stores copy it?
THE SHIFT
Earn the visits shoppers no longer have to make
Nobody has to come to a store anymore. Every visit is chosen, so the retailers who grow are the ones who know what earns it. A count can't tell you that.
Entrance traffic
Who walks past, and the share who step in
How many came in
Which shopper types came in, and whether they match your audience
One total for the store
Where shoppers go, linger and leave, department by department
Peaks for the whole store
Activity by department and hour, to plan cover
Totals before and after
Matched periods per department and audience, across similar stores
CAPABILITIES
Understand what every visit is telling you
WHY INDIVD
Start fast, stay accurate, scale safely
Start with the cameras you have
Works with the cameras already in your stores, without replacing a single device.
Numbers you can defend
Every camera is checked by hand against human counts before a store goes live.
Anonymous by design
Patented anonymization at capture. Understand shopper types and behaviour without identifying individuals.
One view, connected to your stack
Compare every store side by side, and send the data to your BI and POS tools through open APIs and webhooks.
FOR YOUR TEAMS
Give every team the same view of the visit
MARKETING
See which campaigns attract your target shoppers. Use those insights to refine your messaging and displays.
STORE EXPERIENCE
See how shoppers explore and where they leave. Improve layouts and product placement to help them discover more.
OPERATIONS
Align staffing with activity across departments. Compare stores to focus support where it matters most.
CUSTOMER STORIES
Trusted by winning locations
Indivd bridges the gap between our e-commerce expertise and our physical stores, letting us use insights to improve customer experience and increase both relevance and efficiency within our stores.
INTEGRATIONS
Bring every visit into the tools your team uses
Send visitor data to your BI, POS and CRM, so visits and sales sit in the same report. Indivd is in production with enterprise customers across APAC, EMEA and the US.
See visits next to sales. Combine visitor data with your POS figures to see what each visit is worth.
Keep your own store IDs. Use your own store and zone names, so reports match how your team already works.
Give your AI tools the answers. Our MCP server lets your AI agents ask about your stores, and only your stores.
Own your data. Export everything, any time, in documented formats.
FAQ
Make a confident start
What can we measure beyond footfall?
How many people walk past, which shopper types step in, the route they take through your departments, how long they stay and where the visit ends.
What do drop-in rate, dwell time and bounce rate mean?
Drop-in rate is the share of people passing your entrance who step inside. Dwell time is how long shoppers stay in the store or a department. Bounce rate is the share who leave a department within seconds of entering.
Can our existing cameras cover the window and the floor?
In most stores, yes. Indivd works with compatible 2D cameras. Storefront metrics need a camera angled toward the entrance, and we plan coverage with you during setup.
Does Indivd identify shoppers?
No. Indivd anonymizes people at capture with a patented method and describes shopper types, never individuals. Data is processed in the EU.
How do we know we can trust the measurements?
Every camera is checked by hand against human counts before its store goes live, and again over time. You choose who runs QA: your team or ours.
Can we connect Indivd to our own systems?
Yes. Visitor data flows into your BI, POS and CRM tools, using your own store and zone names, and you can export everything at any time.
Can my team get answers without an analyst?
Yes. Anyone on your team can ask what happened in a store on a given day, in plain language, and get figures and charts back from your own data.
What happens in the demo?
A live walkthrough tailored to your role. Bring a store performance question you want to answer, and we'll show you how Indivd answers it.
What support do I get as a customer?
We stay with you from day one. Our team helps you set up, understand your results, and find quick wins. You get a partner focused on making every location perform better.
Can Indivd identify our most valuable visitors?
Every location attracts a different share of ideal visitors, the ones who buy more and return more often. Indivd shows how many you reach so you can benchmark performance and focus on what truly drives growth. Counting totals is just noise.